Customer Service Specialist – Korean Native

Job Description

Requirement

  • Fresh Graduates are welcomed
  • Diploma or Degree holder
  • Willing to work rotational shifts
  • English and Korean written and spoken is a compulsory
  • Pleasant and able to work in team
  • Willing to learn and grow with the company’s strategy

Key Duties and Responsibilities:

  • Provide friendly and efficient service over the phone or online chat.
  • Be a first point of contact to handle and resolve customer issues and inquiries.
  • Respond professionally to phone calls and chats within given time frame and KPIs
  • Identify and escalate issues appropriately to team leader.
  • On the job training will be provided.

Work Conditions:

  • In multinational company
  • Location accessible with local transport
  • 5 Days Work on Rotational Shift
  • Variable work schedule including at night and weekends
  • Overtime may be required

Package:

  • Visa application by the company for foreign candidates
  • Basic Salary from MYR 6,500 onwards
  • Shift Allowance and Paid Overtime
  • Medical, Hospitalization Benefit
  • Paid Training (Training for the Role and Position)
  • Annual Leave