About Us

UPHOLDING OUR VALUES AND COMMITMENT

To provide both companies and potential employees with insights and focus on quality matching.
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OUR VISION

"BEST PROVIDER OF HUMAN CAPITAL, being instrumental in promoting the best of Malaysia as a chosen country in providing multi-lingual, back-office processing services to clients throughout Malaysia, Asia Region and Offshore Markets."

OUR MISSION

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OUR CLIENT

Supporting and understanding the growth strategy of our client's business by providing creative, customised and compliant solutions as a value-added partner.

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OUR EXPERTISE

Providing expertise in talent acquisition, utilizing network intelligence and various assessment tools to consistently maintaining a high quality delivery.

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OUR PEOPLE

Hire the best, enabling them to excel by enhancing their technical by enhancing their technical knowledge and creative thinking. CM values individuals who take pride in their work, engineering innovative ideas and inspiring the team.

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ABOUT CAREER MILESTONE

Career Milestone (CM) Malaysia is a Licensed Recruitment Company established to provide total human capital solutions, personalized and reliable service to our clients. We specialize in bringing foreign talents to support the local market particularly in the service industry.


CM has the privilege to work both with Government Agencies of Higher Education and directly with foreign universities from countries such as Chine, Korea, Japan, Thailand and Vietnam to provide first of its kind Overseas Placement Program to assist university students who excelled academically in gaining overseas exposure.


CM prides itself in connecting with clients and talents of diverse industries and countries. We have the expertise in understanding clients' needs and the know-how to find the best-fit for diverse requirements.


CM has proven to the industry with many success stories in sourcing,  identifying and bringing in appropriate foreign resources to work in Malaysia. The model of strategy is to ensure employer hires the best employee who is aligned with their business and service demands whilst simultaneously being cognizant on budget allocation.

Our CEO
Chan Fook Yee

The Founder and Chief Executive Officer (CEO). He has more than 25 years in the customer service industry involving areas such as consultancy, contact centre operations, training and education.

His remarkable contributions to the industry did not go unnoticed and in 2013 he was awarded by Contact Centre World the "Industry Champion for Malaysia". This is the first time a Malaysian was accorded with such a high standard of recognition in the world stage and in particular for the customer service industry.


In 2013, he extended his service with China Outsource World (COW), a Hong Kong based company focusing on Global Outsourcing Business. One of their key areas is to provide Innovative Education and Training program to the universities in China. The aim is to develop a prepared student talent pool equipped with necessary industry skill set which opens the opportunities for them to work in established local organizations as well as multi-national companies (MNC).


Within the Year of 2014 to 2017, several hundreds of Chinese's students with good command of English, Mandarin and Cantonese have been deployed to work for MNC and other major companies in Malaysia. This is a huge collaboration with the support of the Ministry of Commerce and Guangzhou's Higher Education Department of China.


Additionally, his dedication has earned him the appointment as the Guest Professors for more than 5 universities in China as the subject matter expert in Service Outsourcing. He conducts regular classes in China on this subject.


Over and above the academic front, he is also an active member of the contact centre industry in which he has been appointed as honorable judge for Malaysia, Singapore, China, Hong Kong, and Indonesia. An experienced speaker he conducts talks and shares Outsourcing and Customer Services Industry Insights.


He was the Executive Director for Contact Centre Association of Malaysia for 5 years and currently holds the post of Vice President.

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